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Itil version 3 service operation itil v3 service operation pgina 2 de 396 the itil core consists of five publications each provides the guidance necessary for an integrated approach as required by the iso iec 20000 standard specification o service strategy . Each best practice insights booklet highlights important elements from the latest version of itil so that you can quickly understand key changes and concepts service operation encompasses the day to day activities processes and infrastructure responsible for delivering value to the business . Itil 4 foundation study guide from itil to next gen service management what to study please note this is not a comprehensive list the purpose of this summary is to highlight the areas of focus for question that appear on the itil foundation certification exam. Conclusion itilr v3 foundation service operation this itilr v3 foundation study note touches upon the definition purpose objectives and scope of service operation four main types of functions are also discussed namely technical management function application management function operations management function and service desk function. At itil4allcom we provide all the materials necessary for itil v3 foundation 2011latest updated syllabus as on year 2017 certification exam aspirants to pass the itil v3 foundation exam with flying colors study guides a meticulously crafted dissection of all the five itil core books namely service strategy service design service operation service transition and