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Itil 4 foundation study guide download now itil best practice e books itil foundation is the entry level certification that demonstrates an awareness of key itil concepts and practices as defined in the itil r 4 foundation book. Before your event you will be sent a pre course study guide and the key element guide itil service operation which you should read as part of the 21 hours of personal study you should acquire and read the itil service operation core publication focusing on chapter 2 and review your itil foundation course materials. Itil version 3 service operation itil v3 service operation pgina 2 de 396 the itil core consists of five publications each provides the guidance necessary for an integrated approach as required by the iso iec 20000 standard specification o service strategy . Taking the quizzes by reading through the chapter of the study guide if you progress on to do the ppo exam your study guide will provide you with vital revision information remember your study guide is yours to keep even after your subscription to the ppo course has finished itilr is a registered trade mark of axelos limited. The objective of itil service operation is to make sure that it services are delivered effectively and efficiently the service operation lifecycle stage includes the fulfilling of user requests resolving service failures fixing problems as well as carrying out routine operational tasks